REAA info for consumers
Our Lochore’s office and salespeople are all licensed under the Real Estate Agents Act 2008, and operate under the REAA Code of Professional Conduct and Client Care. You can download and read the full code from the Real Estate Agent’s Authority website: www.reaa.govt.nz.
Download REAA code of professional conduct and client care.
We welcome your feedback, whether it’s offering a suggestion or observation, or expressing satisfaction or dissatisfaction with the service you have received from any of our Lochore’s salespeople.
Our complaints procedure
Should any complaints arise, we will take them very seriously. We have a clear process that we follow. If you have a complaint, please first contact our branch manager Pauline Horne to discuss.
e email here
p 09 4810639.
You can place your feedback in writing using the form provided below and forward this to the Lochore’s office.
You can give your feedback directly to any of our staff, or forward it to our office or to the address, fax number or email below.
Download complaints form here.
You can also contact the Real Estate Agents Authority (REAA) directly at any time in respect of a complaint. However, we encourage you to first contact Lochore’s to find out how we can help. Details of the REAA’s complaints process and their contact details can be found on the REAA website.
Lochore’s Real Estate Ltd
100 Mokoia Road, Birkenhead, Auckland 0626
PO Box 34 072, Birkenhead, Auckland 0746
p 09 481 0639
f 09 481 0640